This Complaints & Content Removal Policy (the “Policy”) establishes the procedures for reporting, reviewing, and resolving complaints related to content on the LovesFeet platform (the “Platform”).

This Policy applies to:

• All users of the Platform
• Any individual depicted in content
• Any third party reporting content

This Policy supplements the Platform’s Terms & Conditions, Trust & Safety Policy, and other applicable legal documents.

The Platform permits the reporting of any content that may:

• Be illegal
• Violate applicable laws or regulations
• Breach Platform policies
• Be abusive, exploitative, or non-consensual

Users and third parties may submit complaints through:

• In-platform reporting tools (e.g., content menu/report button)
• Platform support channels

All complaints are subject to internal review.

The review process may include:

• Assessment of the reported content
• Review of user activity and context
• Verification of applicable policies and legal requirements

The Platform reserves the right to request additional information where necessary.

The Platform acknowledges that all complaints will be:

• Reviewed
• Assessed
• Resolved

Within a reasonable timeframe, and no later than five (5) business days from receipt, where reasonably practicable.

Following review, the Platform may take one or more of the following actions:

• No action (content found compliant)
• Content removal
• Content restriction or limitation
• Account warning
• Temporary suspension
• Permanent account termination
• Escalation to relevant authorities, where required by law

The Platform reserves the right to determine the appropriate action based on severity, risk, and applicable policies.

Users and affected parties may request a review of decisions made under this Policy.

Appeals may be submitted via:

• Platform support channels

The Platform will:

• Reassess the decision
• Consider any additional information provided

The outcome of an appeal will be communicated within a reasonable timeframe.

Any individual depicted in content may:

• Request the removal of such content
• Assert that consent was not given or is no longer valid

Where the Platform determines that:

• Consent was not properly obtained
• Consent is invalid or withdrawn under applicable law

The content will be removed.

In cases where disputes cannot be resolved through the Platform’s internal review process, the matter may be referred to an independent or neutral resolution mechanism, where required by applicable law.

The Platform prohibits:

• False or malicious reporting
• Abuse of complaint mechanisms

Such behavior may result in enforcement actions.

The Platform may:

• Log complaints
• Retain records of reports and decisions
• Use such data for compliance, enforcement, and legal protection

All data is handled in accordance with the Privacy Policy.

This Policy should be read together with:

• Terms & Conditions
• Trust & Safety Policy
• Privacy Policy

The Platform may update this Policy at any time.

The most current version applies upon publication.

Complaints and requests may be submitted via:

• Platform reporting tools
• Platform support channels